Delivery Policy

Delivery

**Only deliver to those who are 18 & above and we reserve the right to ask for proof of identity should you look under 18. 

AirDrop Express

We will send out your order ASAP and delivery to you in lightning speed! Last order @ 1230am (Monday - Thursday) & 130am (Friday, Saturday & Sunday). 

4hour Express

Receive in your in 4 hours! Last order @930pm

Orders made  after 930pm will deliver next day.

Same day delivery 

Free delivery for orders above $120,else will be $9.90

Last order needs to be made before 4pm and delivery will be made between 6-10pm

If orders are made after 4pm, delivery will be made the following day

Next day delivery

Free delivery for orders above $120, else will be $9.90

Last order needs to be made before 7pm

If orders are made after 7pm, delivery will be made the following day  

*Certain products are only eligible for next day delivery

Self pick up

Self pick-up are free of charge @ 246 MacPherson Road #03-04 Room C, Singapore 348578

Pick-up time : 

Monday-Thursday 11am-1am

Friday, Saturday, Sunday & PH 11am-2am

 

Addition information

- A surcharge of $10 applies to destinations in Sentosa, will be contact by our customer support

- In a case of a failed delivery, or failed payment, a charge of not less than $10 will be incurred in compensation for any administrative costs and mileage.

- Alcoholic purchase above $120 will get FREE DELIVERY!

- A $9.90delivery fee will be incurred for orders below $120.

- Delivery services is only in Singapore

-Some areas of Singapore (E.g. Jurong, TUAS, CCK, FARM Area etc.), delivery time would be more than one hour.

*Moscato/Sparkling wine can't be delivered on its self, only eligible for delivery if customer purchase 2 Moscato/Sparkling wine or another product under 3MK. (Or, customer can opt for self pick-up)

Delivery Timings
- Mondays - Thursday 11am-1am, Friday, Saturday, Sunday & PH 11am to 2am;
- Orders before our operation hours will be scheduled with priority
- Deliveries outside delivery timings that are provided E.g. placing order 2-3days in advance, please contact us via WhatsApp: +65 9816 9895.
- Delivery timings can be scheduled at your desired time, subject to availability.
*During inclement weather, traffic congestion, extremely high call volume or other unforeseen circumstances, deliveries may take longer than 1 hour or may be temporarily be unavailable. If any of such circumstance arises, our friendly staff will contact you via your contact number submitted or using the announcement bar to update you with the relevant details and estimated time of arrival.

*In a case of a failed delivery, or failed payment, a charge of not less than $10 will be incurred in compensation for any administrative costs and mileage

Other Disclaimer

1)Three Musketeers Liquor Delivery reserves the right to change or amend delivery times

2)The company has the right to refuse to make a delivery at its sole discretion

 

Return and Refund Policy

Cancellation is generally only allowed 24 hours before the specific delivery time slot by contacting our customer service hotline. During the day of delivery, no cancellation is allowed. Last-minute cancellation will draw a $20 cancellation fee, to factor in for logistics cost involved.
Please take note that your order cancellation is confirmed upon receiving a response from our customer service team if you have emailed us or if you have spoken to someone through the phone who have assisted and confirmed your cancellation. 
Returns are generally not allowed but are subjected to terms and conditions (damage upon delivery, special event consignment, change of mind). Please contact our office directly for more information.

  1. Cancellation
    1. 1hr/4hr express/Same day
      1. Cancellation of 1h/4hr express delivery will require a $20 SGD for compensating our logistic service
    2. Next-day/Advance
      1. Cancellation is only allowed 24 hours before the specific delivery time slot
      2. During the day of delivery, no cancellation is allowed, last min cancellation requires a $20 SGD cancellation fee
    3. Self-pick up
      1. Cancellation is only allowed 24 hours before the specific delivery time slot
      2. Cancellation during the day of pick-up will be charged for $10 SGD , to compensate for the reservation of goods

Refunds Policy

Please note that refunds will take 7-14 business days to reflect in your bank statement, depending on the respective bank's processing time.

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